All orders placed on wb02.watchhousesale.com are processed within 1–2 business days. Shipping times vary by destination. A confirmation email with tracking information is sent to the customer as soon as the order ships. Shipping costs are calculated at checkout and displayed before order completion. Shuk Wun Limited does not ship to P.O. boxes. International customers are responsible for any customs duties or taxes imposed by their local authorities.
Shuk Wun Limited accepts returns of unworn, undamaged footwear and sandals within 14 days of the delivery date. This return period is unconditional. The customer does not need to provide a reason for the return. To be eligible for a return, the merchandise must be in original condition with all tags attached and in the original packaging. Worn, altered, or washed items are not accepted.
Once the returned product is received and inspected by Shuk Wun Limited, a refund is processed. The refund is credited back to the original payment method. The customer must wait at least 14 days from the date the return package is received at 19/F, Chinachem Hollywood Centre, 1 Hollywood Road, Central for the refund to appear in the customer’s account. No refund is issued earlier than 14 days after physical receipt of the returned goods.
The customer bears all return shipping costs. Shuk Wun Limited does not provide prepaid return labels and does not reimburse return postage fees. The customer is responsible for selecting a shipping carrier and for ensuring the return package is tracked and insured. Shuk Wun Limited is not liable for return packages lost in transit.
For returns paid through PayPal, the refund processing time follows PayPal’s internal policies. The customer must wait at least 14 days after the return is received for the PayPal refund to initiate. However, certain jurisdictions impose local laws requiring PayPal refunds to be completed within 30 days. In such regions, Shuk Wun Limited complies with the 30-day requirement for PayPal refunds. The customer will not receive a refund sooner than 14 days, and in applicable regions, the refund process may take up to 30 days from the date the returned goods are received.
All returns must be shipped to the following address:
Recipient: Shuk Wun Limited
Phone: +852 6122 2209
Address: 19/F, Chinachem Hollywood Centre, 1 Hollywood Road, Central
The customer must write the above recipient and address clearly on the return package. No returns are accepted at any other location. Returns sent to a wrong address are not processed and remain the customer’s responsibility.
Inspect the item – Ensure the sandals or shoes are unworn, unaltered, and with all original tags and packaging.
Contact support – Send an email to [email protected] within 14 days of delivery. The subject line must read “Return Request – [Order Number]”. Include the order number, the specific product name, and the reason for return (optional).
Receive return authorization – Shuk Wun Limited responds within 2 business days with a return authorization confirmation. No return is accepted without this confirmation.
Pack the item securely – Place the product in the original shipping box or a sturdy carton. Include a copy of the original packing slip or the order confirmation email.
Ship to the return address – Use any carrier of the customer’s choice. The customer pays all shipping fees. Obtain a tracking number and proof of postage. Ship the package to:
Shuk Wun Limited
19/F, Chinachem Hollywood Centre, 1 Hollywood Road, Central
Wait for inspection – After the package arrives at 19/F, Chinachem Hollywood Centre, 1 Hollywood Road, Central, Shuk Wun Limited inspects the item within 3 business days. A confirmation email is sent when the inspection is complete.
Refund processing – The refund is initiated after inspection. The customer must wait at least 14 days from the date the return was delivered to 19/F, Chinachem Hollywood Centre, 1 Hollywood Road, Central for the refund to post. For PayPal transactions in regions requiring 30 days, the refund takes up to 30 days.
Refund completion – The refunded amount returns to the original payment method. A final email notification is sent to the customer at [email protected]. Any shipping costs paid by the customer for the original order are not refunded. Return shipping costs are also not refunded.
Gift cards, final sale items, and products marked as “non-returnable” on the product page cannot be returned. Any item showing signs of wear, odor, stains, or damage caused by the customer is not eligible for a refund.
If a product arrives damaged or the wrong sandal or shoe was shipped, the customer must contact [email protected] within 7 days of delivery. Shuk Wun Limited replaces the item or issues a full refund including return shipping costs for the defective or incorrect product. This exception does not apply to returns initiated for any other reason.
For any return-related question, write to [email protected]. Do not call +852 6122 2209 for return inquiries; all returns must be initiated and tracked through email correspondence. Include the order number and “RETURN” in the email subject line.
Copyright © 2026 wb02.watchhousesale.com
